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GENERAL 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept cash on delivery, Visa, and MasterCard. Only one card may be applied per order.

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED? 
Your card will be charged at the time your order is placed. For COD you will be required to pay the courier person against delivery.


IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party and the information we collect is solely used to contact you about your order if necessary.


WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.


HOW DO I USE A PROMO CODE?
Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.


DO YOU OFFER GIFT WRAP?
Yes, we offer gift-wrapping services at an additional cost. You are welcome to include a handwritten gift message with your order by checking the box labeled THIS ORDER IS A GIFT during the SHIPPING METHOD step in the checkout process and entering your own personal message in the box provided.


THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?
Please email us at hello@paperfields.in and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding stock, and if/when it will be back on our site.


CAN PAPERFIELDS ASSIST MY COMPANY WITH GIFT GIVING AND BULK ORDERS?
Yes, you are welcome to email hello@paperfields.in with the details of your event or bulk order and our team will respond to you shortly regarding your request!


CAN I FIND YOUR PRODUCTS LOCALLY?
Our goods are carried in few stores. Please take a look at our stockist page for more information.


WHERE IS YOUR OFFICE LOCATION AND WHEN IS IT OPEN?
Our studio is located on Worli Sea Face, Mumbai, India. We are open from 10:30 am to 6 pm Monday through Saturday. We meet here by appointment only.
 

ORDERS, RETURNS & EXCHANGES

WHEN CAN I EXPECT MY ORDER TO SHIP?
All orders (except personalised orders) will ship from our facility in Mumbai, India within 1-3 business days from when the order is placed. Pesonalised orders will be shipped within 2-5 business days. From there, it will take about 3-5 business days for orders to be delivered within India and anywhere from 4-21 business days for international orders depending on the location and our courier partners. Any orders placed on Sunday will not ship until Monday.
 
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
Please email our customer care team at hello@paperfields.in and they will be happy to let you know the status of your order should you have any questions or concerns.
 
WHAT IS PAPERFIELDS’ RETURN POLICY?
Unused and unopened orders in good condition may be exchanged with another product. Just contact us within 48 hours of delivery and ship the item back to us within 5 days of delivery. Once we receive the returned item(s) the product in exchange will be dispatched at an additional courier charges. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once your order is confirmed.
 
CAN MY RETURN BE REFUNDED IN THE FORM OF A CREDIT NOTE?
The value of returned item can either be exchanged immediately for another product or a credit note can be issued after deducting the courier charges. This credit note will be valid for 3 months only from the date of issue. If you are returning an item that was gifted to you, please contact hello@paperfields.in and our customer care team will be happy to help you.
 
HOW DO I USE A PROMO CODE?
Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.
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